Here's something that creates "remote doesn't work" tickets every month: a customer's device has a faulty IR receiver. The remote works sometimes. The customer thinks your app is freezing. Your IPTV panel… Read More

Here's something that creates refund requests every week: a customer cancels their monthly subscription after 10 days. They ask for a refund for the remaining 20 days because "there's no contract." Your IPTV… Read More

Here's something that creates account issues every day: a customer signs up using browser auto-fill. Their browser fills "[email protected]" instead of "[email protected]." Your … Read More